9Club Terms and Conditions – Complete Platform Usage Guide

1Introduction & Acceptance of Terms

Welcome to 9Club, an online entertainment platform operating under applicable regulations and laws. This Terms and Conditions document constitutes a legally binding agreement between you ("Member") and 9Club ("Platform", "Company", "We").

9Club offers a range of online entertainment services including Live Casino, Fish Shooting Games, Sports Betting, bingo, and other games accessible via our website or mobile app. All services are subject to the Terms and Conditions stated here.

These Terms define the rights and responsibilities of both parties — you as a member and us as the service provider. We have made every effort to write this document in plain, easy-to-understand language rather than confusing legal jargon, because we want our members to truly understand what they are agreeing to.

2Membership Eligibility

To register and use 9club services, you must meet all of the following eligibility requirements without exception:

• Minimum age of 18 — 9club strictly enforces this age requirement. Anyone found to have registered using false age information will have their account terminated immediately and funds may be forfeited.
• Not a citizen or resident of a restricted region — 9club services are not available to individuals located in regions where online gambling is prohibited under local law.
• Capable of making independent decisions — You are not under the influence of drugs, alcohol, or any medical condition that impairs your judgement while playing.
• Not representing another party — You are playing on your own behalf, not as an agent or representative of any other individual or entity.
• Account has never been banned — You have never been suspended or banned from any 9club platform previously.

9Club reserves the right to request proof of eligibility at any time through an identity verification (KYC) process. Failure to complete a KYC request within the specified timeframe may result in temporary suspension or closure of your account.

3Registration & Account Management

Each individual is only permitted to hold one active account at any one time. Holding multiple accounts — whether under the same or different names — is a violation of these Terms and will result in the closure of all associated accounts along with forfeiture of any remaining balance.

During registration, you are required to provide accurate, current, and complete information. This information includes:

• Full name as per identity card or passport
• Accurate date of birth
• An active phone number registered in your name
• Valid email address
• Bank account details for withdrawal purposes

You are fully responsible for maintaining the confidentiality of your password and login details. 9Club will never ask for your password via email, SMS, or live chat. If you suspect your account has been compromised, contact our support team immediately.

9Club uses a two-factor authentication (2FA) system, which you are strongly encouraged to enable from your account settings for an additional layer of protection.

4Deposit & Withdrawal

9Club supports a variety of payment methods including local Malaysia bank transfers, e-wallets, and other methods listed on our Deposit page. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Regarding Deposits:

• The minimum deposit is as specified on the Deposit page and may vary depending on the payment method.
• Deposited funds must be from a legitimate source and belong to you personally.
• 9Club does not accept third-party deposits — the account holder's name must match the registered 9Club account name.
• Unmatched deposits will be returned minus any transfer fees charged by the bank.

Regarding Withdrawals:

• Withdrawal requests may only be made to a bank account registered under the same member's name
• First-time withdrawals require full KYC verification before processing
• 9Club reserves the right to request additional supporting documents for withdrawals exceeding a certain amount.
• Withdrawal processing times are as stated on the Deposit page, subject to the receiving bank's policies
• Withdrawals cannot be made if the wagering (rollover) requirements for any active bonus have not been met

5Bonuses & Promotions

9Club offers a variety of bonuses and promotions from time to time to add value to members' gaming experience. All bonuses are subject to specific terms stated in each promotional offer.

General conditions applicable to all 9Club bonuses unless otherwise stated:

• Wagering requirement (rollover) — Each bonus carries a wagering requirement that must be met before a withdrawal can be made. The rollover rate is clearly stated in the terms of each promotion.
• Validity period — Bonuses must be used within the specified validity period. Expired bonuses will be automatically forfeited.
• One bonus at a time — Unless otherwise stated, only one active bonus is permitted at any one time.
• Gaming eligibility — Not all games contribute equally towards the wagering requirement. Games that are excluded or carry a different contribution rate will be specified in the promotion terms.
• One bonus per household — Bonuses are limited to one account per IP address, device address, or household address.

9Club reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. However, any bonus already active in your account will not be affected by such changes.

6Game Rules & Integrity

All games offered by 9Club must be played in accordance with the rules established for each game. Game results are final once a round is completed and cannot be disputed except in cases of proven technical failure.

9Club enforces a zero-tolerance policy towards:

• Use of third-party software, bots, or automated systems for playing or betting
• Collusion between members to manipulate game outcomes
• Exploiting bugs or technical vulnerabilities in the platform
• Exploiting errors in games or payouts
• Any form of fraud or misrepresentation related to identity or account information

In the event of a technical failure during a game, 9Club will review the system logs to determine the appropriate course of action. If the failure was caused by our system, the wagered amount will be returned to the member's account. Any wins obtained through a technically disrupted game may not be recognized until the investigation is complete.

7Acceptable Member Conduct

9Club is committed to maintaining a safe, respectful, and enjoyable environment for all members. Members are required to conduct themselves respectfully in all interactions on our platform, including in-game live chat features and communications with our support team.

The following conduct will not be tolerated under any circumstances:

• Inflammatory, racially charged, or discriminatory language or content
• Threats or harassment directed at other members or 9club staff
• Spreading false or misleading information about the 9Club platform
• Attempting to access another member's account without authorization
• Any activity that violates laws within the member's jurisdiction

Any breach of these conduct rules may result in an official warning, temporary suspension, or permanent account closure depending on the severity of the violation.

8Account Closure & Suspension

9Club reserves the right to suspend or close a member's account for the following reasons without prior notice:

• Violation of any provision of these Terms and Conditions
• Fraud, misrepresentation, or submission of false information during registration or KYC
• Suspected money laundering or criminal financing activity
• Requests from legal authorities or regulatory bodies
• Problem gambling activity requiring protective intervention

Members also have the right to close their own account at any time by contacting the 9Club support team. Prior to closure, all active rollover requirements must be fulfilled and all open bets must be settled.

For accounts closed at the member's own request, any remaining balance will be returned to the member's registered bank account once the verification process is complete.

9Limitation of Liability

9Club provides its platform on an "as is" and "as available" basis. While we strive to maintain 99.9% uptime and ensure a smooth experience, we cannot guarantee that the platform will always be free from technical disruptions, errors, or interruptions beyond our control.

9Club shall not be liable for:

• Losses arising from technical disruptions or downtime caused by third parties
• Losses arising from unauthorized access to your account due to your own negligence
• Unrealized profits or missed opportunities resulting from game outcomes
• Indirect, consequential, or special damages arising from use of the platform

In all circumstances, 9Club's maximum liability to any member is limited to the total amount deposited by that member within the 30 days preceding the relevant incident.

10Changes to Terms and Conditions

9Club reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. All changes take effect immediately upon publication on this page, unless a different effective date is specifically stated.

We will endeavour to inform members of significant changes through:

• In-app notifications from 9Club
• Email to the address registered in your account
• Notices prominently displayed on the platform's home page

Continued use of the 9Club platform after changes are published constitutes acceptance of the updated terms. If you disagree with any changes, you must stop using the platform and may close your account in accordance with the established procedure.

It is your responsibility to review this page periodically to ensure you remain informed of the latest terms governing your use.