9Club Privacy Policy – Malaysia Member Personal Data Protection

1Introduction

9Club ("we", "Platform") is fully committed to protecting the privacy and security of all members' personal data. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the best international standards in data protection.

We believe that member trust in 9Club is built not only through a great gaming experience, but also through the way we handle their personal information. When you register and use the 9Club platform, you entrust us with sensitive personal information. We do not take this responsibility lightly.

This document is written in plain language so you know exactly what happens to your data — who sees it, what it is used for, and how long it is retained. If any section is unclear, the 9Club support team is ready to assist.

2Types of Personal Data We Collect

9Club only collects data necessary to provide our services safely and effectively. Below are the categories of data we collect:

3How We Collect Your Data

Your personal data is collected through several different channels as you interact with the 9Club platform:

• Account registration — Information you provide when registering a new account, including name, email, phone number, and date of birth.
• Identity verification (KYC) — Identity documents such as your ID card, passport, or driving licence submitted during the KYC process to enable withdrawals.
• Financial transactions — Bank account details and transaction records generated when you make a deposit or withdrawal.
• Platform usage — Data automatically generated when you use the platform, including pages visited, games played, and session duration.
• Devices & connections — Technical information such as IP address, browser type, operating system, and device identifier, collected automatically for security purposes.
• Support communications — Records of live chat conversations, emails, or any communications you initiate with the 9club support team.

9Club does not purchase, rent, or obtain your personal data from third-party sources for marketing purposes without your explicit consent.

4How We Use Your Data

Every piece of data we collect has a specific and legitimate purpose. 9club uses your personal data for the following purposes:

• Account management — Create, verify, and maintain your account; process logins and ensure only you can access your account.
• Service provision — Enables you to play games, make deposits, process withdrawals, and access all platform features.
• Security & fraud prevention — Detect and prevent unauthorised access, fraudulent activity, and platform usage that violates the Terms and Conditions.
• Legal compliance — Fulfil KYC/AML (Anti-Money Laundering) compliance obligations and reporting requirements to relevant authorities.
• Platform improvements — Analyse usage patterns to improve the performance, interface, and overall experience of the 9club platform.
• Service communications — Send important notifications related to your account, transactions, policy changes, and security information.
• Customer Support — Resolve enquiries, complaints, and assistance requests submitted to our support team.
• Marketing communications — With your consent, we may send you promotional information and special offers. You may opt out of these communications at any time.

5Data Sharing with Third Parties

9Club does not sell your personal data to any third party for commercial purposes. This is a commitment we uphold without exception.

However, in the course of platform operations, there are certain circumstances where your data may be shared with trusted parties:

• Payment service providers — To process deposits and withdrawals, required transaction information is shared with registered and regulated payment service providers.
• Game software providers — Minimum technical data required to run games is shared with our registered game providers.
• Legal authorities — 9club will disclose data to law enforcement authorities, regulators, or government agencies when required to do so by applicable law.
• Cloud service providers — Data is stored on servers managed by cloud infrastructure providers that have signed strict confidentiality agreements with 9club.

All third parties we work with are required to meet data security standards equal to or higher than our own. We do not share data with any party that has no legitimate need to receive it.

6Data Storage & Security Measures

Your data security is the top technical priority in the development and operation of the 9Club platform. We implement multiple layers of protection to keep your information safe:

• Data encryption in transit — All communications between your device and 9club servers are protected by SSL/TLS 1.3 encryption, the latest security protocol in the industry.
• Data encryption at rest — Sensitive data such as financial information and KYC documents are encrypted at rest using AES-256 encryption standards.
• Internal access control — Only 9club staff with a legitimate job requirement are permitted to access member data. All access is logged and regularly audited.
• 24/7 security monitoring — Our security monitoring system operates around the clock to detect any unauthorised access attempts or suspicious activity.
• Regular security testing — The 9club platform undergoes regular penetration testing and security audits conducted by independent firms.

Data retention period: Active account data is retained for as long as your account remains active. Following account closure, we retain data required for legal compliance purposes for the period prescribed by applicable Malaysian law — typically between 5 and 7 years. Data that is no longer required is deleted using secure deletion methods.

7Your Rights Regarding Personal Data

Under Malaysia's PDPA and our own policies, you have the following rights regarding your personal data held by 9Club:

8Cookies & Tracking Technologies

The 9Club platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly.

Types of cookies we use:

• Essential cookies — Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — Collect information on how you use the platform (pages visited, time spent, etc.) to help us improve the user experience. This data is collected in aggregate and does not personally identify you.
• Functional cookies — Remember your preferences such as language, display settings, and other preferences to deliver a more personalised experience.

You can control and manage cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the 9Club platform.

9Children's Privacy

The 9Club platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you know or suspect that a minor has registered an account with 9Club using false information, please contact us immediately at [email protected]. We will investigate and close the account in question and delete all related data as quickly as possible.

9Club enforces this age requirement through a KYC process that requires verification of official identification documents. Any attempt to bypass this process constitutes a serious violation of our Terms and Conditions.

10Changes to This Privacy Policy

9Club may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. The "Updated" date at the top of this document will always reflect the latest version.

For significant changes that affect how we use your personal data, we will notify you via:

• 9Club in-app notifications
• Email to the address registered to your account
• Notice displayed on the platform homepage for at least 30 days

Continued use of the 9Club platform after changes are published is considered acceptance of the updated privacy terms. We encourage you to review this page periodically.

11Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the 9Club team is ready to assist. We are committed to responding to all privacy-related inquiries within 72 business hours.

• In-app live chat — The fastest way to get a response, typically within less than 5 minutes.
• Email — [email protected], for enquiries requiring detailed explanation or document attachments.
• 24/7 Support — Our team operates around the clock, including weekends and public holidays.

When contacting us regarding privacy, please clearly state the right you wish to exercise or the information you require. We will verify your identity before disclosing or modifying any personal data.